Canperty accepts enquiries during standard business hours, Monday to Friday. Phone 0422 272 672 for immediate questions about scope, timing or urgent repair work. Email support@canperty.com.au at any time — messages are reviewed on business days and we aim to respond within one working day with either clarification questions or a proposal to measure.
Site work hours follow project requirements rather than office hours alone. Commercial fit-outs and multi-unit programmes may include early starts or staged access outside standard hours when building rules or programme demand it. Residential renovation work is scheduled to minimise noise disruption where homeowners remain on site — typically avoiding early weekend starts unless agreed in writing.
Public holiday availability is limited. For water damage or security-related openings requiring temporary board, call directly and leave a message if unattended. We prioritise genuine emergencies that affect property security or weather exposure in our eastern Melbourne service area. Non-urgent cosmetic work waits for the next business day.
Quote turnaround depends on scope complexity. Single-room repairs from photos may quote same day. Full new build programmes from architectural PDFs typically require two to three business days for line-item scope review. Commercial tenders with programme constraints are prioritised when handover dates are supplied upfront.
When you call, have suburb, approximate areas or plan reference, and target dates ready.
Typical Hours
Monday – Friday: 7:00 am – 5:00 pm
Saturday: By appointment for scheduled work
Sunday & public holidays: Closed except emergencies
What to Expect When You Call
During business hours your call is answered when staff are not on site inspections. If unattended, leave suburb, name and brief scope — we return calls the same business day where possible. Email suits plan attachments and non-urgent questions; include finish level and target dates if known.
Site work noise follows residential noise guidelines and commercial building rules. We discuss sanding days with occupied-home clients in advance. Commercial after-hours work requires induction and access cards arranged through facility managers — not ad hoc attendance.
Frequently Asked Questions
What are your office enquiry hours?
Monday to Friday, 7:00 am to 5:00 pm. Saturday by appointment for scheduled work. Sunday and public holidays closed except genuine emergencies affecting property security or weather exposure.
Can site work occur outside office hours?
Commercial fit-outs and occupied buildings may require early starts or after-hours ceiling access per facility rules. Residential sanding days are discussed with occupied-home clients in advance.
How fast are quotes turned around?
Single-room repairs from photos may quote same day. Full new build programmes from architectural PDFs typically require two to three business days. Commercial tenders with handover dates are prioritised when dates are supplied upfront.